Patient Information

What to Expect at a Veterinary Appointment

Understanding what you can expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We are proud to serve pet owners from throughout Los Angeles, Beverly Hills, Cheviot Hills, Westwood, Brentwood, Culver City, Mar Vista, Bel Air and surrounding areas. 

We are dedicated to offering state-of-the-art veterinary service to you and your pet with compassion and care. Our team is passionate about preventative care and client education. We also provide comprehensive emergency and surgical care to pets in our community. 

Medical Records

Access your pet's medical records with the AllyDVM app.

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Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, and American Express. Please note that we don't accept cheques.

• Will I be provided with an estimate of costs?

  Before treating your pet, we will provide a good-faith estimate of the cost of our services. That said, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• Is there a form I should fill out if my pet is booked for surgery?

  Yes, please download, read and complete the Surgical Information Packet and Form below.

  Download Surgical Information Packet

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.